BCH ships anywhere in North America using the most cost effective ground shipping method possible. The buyer is responsible for the cost of the shipment and will be billed accordingly. The shipping costs will be added to the invoice, along with the method of shipment, weight of the package, and preferred carrier. The majority of our shipments are sent by regular ground shipment (Canada Post) which arrives anywhere from 2-7 business days. If your order needs to be expedited within 2-3 business days, we will source a courier to ensure this occurs.

Please contact us at info@battlecreekhardware.com if you have any questions related to shipping.

CREDIT INFORMATION

For Business Customers, please fill out the following credit application and email it to us at sales@battlecreekhardware.com. We will notify you within 48 hours of approval. Orders are accepted by e-mail or on our website.

Click here for Credit Application (PDF)

PAYMENT TERMS

At BCH we accept payments by either PayPal or Interac E-Transfer. Upon credit approval, we also invoice our business customers with payment terms of 21 days. Prices are subject to change.

At BCH, the customer is our first priority. We understand that there are times when you are not completely satisfied with your purchase and would like to return or exchange any given item.

If you are not satisfied with your purchase, please give us notice for any returns or exchanges in writing within 30 days of purchase and we will give you a full refund (excluding shipping cost) or an exchange for the product(s). Please note that there may be a 25% restocking fee associated with any  refund/return. Please contact us at info@battlecreekhardware.com if you have any questions.

At Battle Creek Hardware (or “BCH”), we value and respect our customers. We understand your concerns with regards to protecting your privacy and questions that may be raised about the circulation of your personal information.

This present privacy policy applies to information about you that we collect in our online store and through our website (linked to this present policy) in order to improve your shopping experience and communicate with you about our products, our services, and our contests and promotions.

Personal Information Collected

You can shop in our online store and browse through our website without having to disclose any personal information whatsoever.

However, we may collect your personal information in the following cases:

  • When you purchase, place orders, make returns or exchanges
  • When creating a Battle Creek Hardware account
  • When you subscribe to our mailing list (newsletter)
  • When entering our various contests and promotions
  • When you participate in our surveys
  • When you send a comment or question to customer service by email

The personal information we may collect during these situations is:

  • Your name
  • Your email address
  • Your billing address
  • Your shipping address
  • Your phone number at home and/or at office

When using PayPal, you will be redirected to PayPal Internet payment solution directly on the PayPal secure site. The payment will be pre-authorized on the PayPal secure site. Please note that we do not have access to, and do not store any data from any transaction involving credit information. The only information obtained is the result of the transaction.

Use of Personal Information Collected

Unless otherwise stated herein, we promise not to disclose, rent, sell or assign personal information about our customers to third parties or share with third parties, without first obtaining the consent of the customer.

However, we may use your personal information in the following circumstances:

  • To process and fill your order, including sending you emails to confirm the status, payment and shipping of your order.
  • To process returns or exchanges of merchandise.
  • To manage contests, loyalty programs and other programs and promotions in which you participate.
  • To improve your shopping experience.
  • To learn about your shopping preferences.
  • To understand your tastes and purchase history in order to develop offers and promotions for you.
  • For internal business purposes, such as analyzing trends and statistics, for verification purposes and in order to create new products, enhance our website, improve our services, identify needs and determine the effectiveness of our promotional campaigns.
  • To protect the security and integrity of our website and our company.
  • To prevent and detect suspicious or fraudulent activities and transactions that violate our conditions of use or to investigate activities and transactions.
  • To contact you and send you information by email, mail, phone, text message or other means about our products, our services, contests and promotions, unless you have indicated to us your refusal to receive promotional communications concerning your transactions, changes to our conditions and policies and/or other administrative purposes.

We share your personal information in the following circumstances:

  • Service providers: We may disclose your personal information to third parties that manage information about customers and perform tasks on our behalf such as hosting our website, managing promotions, sending communications to our customers, conducting surveys, managing your requests, helping us collect a debt you owe us, helping prevent against fraudulent or questionable activities and operations and their detection and investigation. We require our service providers to adequately protect personal information, and they are not allowed to use or disclose personal information for purposes other than providing services on our behalf or as is otherwise required by applicable law.
  • Business transactions: In the unlikely event of a reorganization, merger, sale, joint venture, cession, transfer or other reconstruction (including in the framework of a bankruptcy or insolvency or similar proceedings) of all or part of the company, assets or stocks, personal information about our customers and other data collected as described in this policy is part of the assets transferred and can be shared with other parties.
  • Obligations under the law: Our service providers and us will be forced to disclose your personal information as part of a search warrant or a valid inquiry or order prescribed by law or to respond to an investigation agency in the case of a breach of contract or breach of any law, or otherwise under any applicable law, in order: 1) to protect the legal rights, privacy and security of our company or our employees, our agents and our contractors, 2) to protect the safety of our website visitors or other properties, 3) to protect against fraud or other illegal activity or to manage risk, 4) to respond to inquiries and other demands from governments or public authorities, 5) to allow us to pursue available recourse or limit the damages we may sustain; 6) to enforce our conditions of use or those applicable to any contest, any promotion or any program or 7) to comply with laws or any legal proceedings.

Use of Non-personal Information Collected, such as IP Address, Cookies, Web beacons and Other Similar Technologies

Non-personal information is that which does not identify you. It includes information such as geographic and demographic data, for example, place of residence and personal preferences. It also includes aggregate data, such as the use of personal information to calculate the percentage of customers who like a particular product.

When you visit our website, we collect data that may include time spent on the website, usage habits of the website, the domain name of the website from which you linked to our website, the IP address (as described below), the cookies (as described below), web beacons and similar technologies (as described below). We collect this information to help us evaluate your experience of our website to better serve you and provide you with personalized information as well as to improve and facilitate your use of our website.

Security of Personal Information

We do our best to provide you an online experience that is safe and convenient. We recognize that our customers trust us to protect their personal information. We have put in place measures to protect personal information that we possess and control. Therefore, we only allow access to personal information to those of our employees and our authorized service providers who need the information for the purposes described in this commitment to privacy. We have taken appropriate administrative, technical and physical measures to reasonably guard against access, use, modification and unauthorized disclosure.

In order to offer an increased level of security, online access to certain personal information may be protected by the password you choose. We strongly recommend that you not disclose your password to anyone. Battle Creek Hardware will never ask for your password in an unsolicited communication.

Notwithstanding the aforementioned, you should know that, unfortunately, no data transmission over the Internet can be considered absolutely safe. Therefore, it is impossible for us to guarantee 100% secure data transmission over the Internet. Battle Creek Hardware does not declare or guarantee that personal information will not be lost, misused or modified, and assumes no responsibility for personal information that you transmit, or with regards to the use or misuse of personal information by you or third parties. If you have reason to believe that your communication with us is no longer secure, you must inform us immediately of the problem by contacting us using the procedure described in the “Contact Us” section below.

We keep your personal information for the time required to achieve the objectives mentioned in this commitment to privacy, unless a longer retention period is required or permitted by law.

Links to Other Websites

Our website may contain links to other websites which are not under the control of Battle Creek Hardware. Battle Creek Hardware is not responsible for associated websites, their content and/or practice. The inclusion of a link to a third party website on our website does not mean that we support the site in question. The links are provided solely for convenience and informational purposes to users of our website. We recommend that you review the privacy policy of each website you access through our website.

Access or Change My Personal Information

Our website contains a feature that allows you to set up a Battle Creek Hardware account. You need to log into your account to access your personal information and modify it.

You can also subscribe to our mailing list (newsletter) on our website. Please note that every time we send you an email, we give you the opportunity to unsubscribe from our mailing list, so you can stop receiving emails at any time.

We will only communicate with you if you want us to. If you no longer wish to receive information of a promotional nature, such as about special offers and sales, you may notify us by contacting us by email to info@battlecreekhardware.com or by following the refusal to participate instructions provided in the promotional email you received.

When you proceed by email, be sure to include your full name and the email address you used when you made your registration. If you request that we remove your name and your email address from our mailing list, we will keep your name in a file of names excluded in order to meet your request. Processing your email request takes about 10 working days and your request by mail takes about 3-4 weeks; during this period, you may continue to receive communications from us. We would appreciate your patience and your understanding in giving us the time to process your request.

If you change your mind, you can start receiving our promotional communications again by subscribing to the mailing list on our website.

Changes to Our Commitment to Privacy

This privacy policy may be updated periodically to reflect changes in our practices regarding the protection of personal information. The revised privacy policy will be posted on our website. We will process your personal information in accordance with our commitment to privacy in effect at the time of the collection of such information.

Contact Us

You can contact us at any time at the contact details below for the following: you have questions or comments about this privacy policy, you want to access your personal information file, to update and/or correct inaccuracies, you want to withdraw your consent to receive commercial communications, or you have a complaint about the way we treat your personal information or other questions about our commitment to privacy, please contact us by email at:  info@battlecreekhardware.com