Frequently Asked Questions
“What does C,C mean?” The Center-to-Center measurement of any pull is the distance between the center of one screw hole to the center of the other. Measuring the center-to-center of the drawer pull is key in determining what new hardware will fit and whether you’ll need to drill new mounting holes or fit into existing ones. If you need to know the total length or depth of a particular knob or pull, please choose a finish on the product page and then find the Specifications tab under the product images to the left where it will tell you full dimensions of the product.
“I want to see what the finish and size will look like against my cabinets before placing my full order. What do I do?” For your convenience, we have created the Super Sample Pack where you can order 5 different items of your choice for only $25CAD/$20USD with shipping included so you can make the perfect choice for your project. Simply add the Super Sample Pack to your shopping cart and let us know in the order notes (on the cart page) which five items to send. Problem solved! 😉
Do screws come with the knobs and pulls? Yes! We include installation screws with all of our items. Either a 3/4″, 1″ or 1 1/4″ Imperial size screw(s) will be included with your order, depending on industry average size needed. If you have a special request for screw length, please include that in your order notes at checkout and we will be happy to fulfill your request.
“How long will my order take to arrive?” With COVID-19 protocols in place, the normal shipping times have been delayed significantly. Unfortunately we cannot control this outcome, however, we suggest that you order your hardware with plenty of time to spare so that your contractors will have what they need on installation day. If your order is over $100CAD, shipping is free and we use Expedited Parcel through Canada Post which means you will receive a tracking number with your order completion email that you can use to track your package (under normal circumstances your package arrives anywhere from 2 to 5 business days if you live in Canada, and 3 to 10 business days if you live in the US). If you ordered a Super Sample Pack or selected the lowest cost shipping method, your package will not include a tracking feature.
“Oh no! I didn’t measure correctly and need to return my hardware. What do I do?” Please ensure that you count and double count how many of each piece you need AND measure very carefully before placing your order. We have all of our product sizes and specifications listed on the Specifications tabs under the product photos to the left once you choose the finish. In the unfortunate circumstance that you need to return your order, visit our Policies page for our Return Policy.